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We have also seen former tenants’ arrears half in this time, and last year our evictions fell significantly as the team are helping sustain more tenancies.” Explains Matt. ONGO Homes, based in Scunthorpe, North Lincolnshire, has reduced arrears by around £500,000 in the last two years thanks to introducing a rent first approach and utilising RentSense. If you have a housing application and your circumstances change, you need to update it immediately.
So where you see the Ongo stamp, you can be reassured you are investing in a company which is dedicated to improving the lives and communities of people in North Lincolnshire. We are here to help and advise you if you can't resolve the problem on your own. Your application can only be reinstated once the arrears have been paid in full.
Suing housing associations for unsafe properties
They must also ensure that these systems are kept in proper working order. If you experience any problems with your heating or hot water systems, your landlord must make the repairs and they must pay for said repairs and maintenance themselves. According to English law, your landlord is obligated to provide you with a dependable source of heating or hot water at all times. This means that as a tenant, you are entitled to have a central heating system or equipment for space heating in every room of the property that you occupy. If you are injured due to the negligence of your housing association, you may be able to sue for damages. Housing association tenants have the same legal rights as private tenants, so you are able to seek compensation if you are injured and your landlord is directly or indirectly at fault.
Yes, if you are making a mould-related claim for an illness or injury caused by mould, your compensation payout could be worth tens of thousands of pounds. If your mould-related claim is successful, you can expect to receive two types of payout. This is because there’s an implied term in your tenancy agreement that says that it’s the landlord’s responsibility to keep the exterior and structure of your home in repair.
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This approach was also keenly supported by ONGO’s Community Voice Panel, made up of tenants. The rent first culture also meant when tenants called in, if their account is in arrears, this is raised on tFor many landlords Universal Credit has meant more tenants falling into longer term rent arrears. ONGO used the efficiencies delivered by RentSense to give their officers more time to support tenants on the transition. Our housing disrepair solicitors can advise you on whether you are eligible to make a claim and can represent you on a no win no fee basis should you decide to take legal action against your housing association. If you are injured as a result of your housing association’s negligence, you may be able to file a claim for damages. As a tenant of a housing association, you have the same legal rights as any other private tenant; this means that you can seek financial compensation if you are injured and your landlord is directly or indirectly responsible.
Standard geographic charges from landlines and mobiles apply and calls may be included in your telecom provider's call package. If a crime has been committed, please report it to your local police force on their non-emergency number 101. If you need our help and advice, have a read through our information onAnti social behaviourto find out what we can do.
We are National Housing Association Disrepair experts.
Please note that the JW Marriott Hotel Frankfurt does not accept cash payments. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Additionally, poorly maintained and lit common areas such as stairwells can be dangerous, and problems with windows and doors can lead to condensation build-up and damp or mould growth. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere.
This shift in approach and introduction of RentSense has helped ONGO improve performance across the board. “Tenants were encouraged to get their account in credit, by the frequency they pay their rent. However, before you contact us we would ask that you try to address the issues. Sometimes just a talk with someone can make them realise how their behaviour is affecting others. In fact, sometimes people don’t actually realise they are causing a problem. Once your application is made active you will be able to view the homes you are eligible for and bid for up to three each week.
Can you claim compensation for mould?
This is so that you can make sure the homes available to you meet your needs. If you think that you are not seeing the homes that you think you should be eligible for, please refer to the criteria guidance and ensure your application is up to date. We cover thee whole of the UK, contact us via email, telephone or live chat. This is the largest payout, which compensates you for the pain and suffering you have experienced as a result of your illness.
By having an account you can also keep track of your payments, report and check progress on any repairs you have reported, change your personal details and see who your housing officer is. The rent you have paid during the time your property was in disrepair may be used as the basis for your compensation claim. You will be awarded a percentage of your rent that reflects the severity of the disrepair.
Officers have been able to access RentSense, as it is cloud based, and continued to work with tenants throughout. On/Go and On/Go One are over-the-counter, self-performed rapid test for the detection of SARS-CoV-2. These tests are authorized for non-prescription home use by individuals aged 14 years or older or adult collected from individuals aged 2 years or older. The tests are made easy with the On/Go companion app, which provides clear, step-by-step instructions for specimen collection and result interpretation.
If you've not got a swipe card and you'd like one, you can request one via My Home, your online account. According to the United Kingdom’s Housing Act 2004, Section 212, any property which does not meet the basic standards of sanitation and safety is in violation of the law. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council.
We know that, despite our very best efforts, sometimes things do go wrong. You can then go online each week to see which homes are available for you. All of our properties are advertised through Home Choice Lincs along with homes from Shoreline Housing Partnership, Longhurst and Havelok Homes and others.Register for Home Choice Lincs. If your key fob is faulty we will arrange for one of our caretakers to reset it for you. If you live in one of our flats, you may have a blue tear drop key fob to get into your building. Please be aware that if we attend an emergency appointment and it turns out not to be an emergency, we will have to recharge you the cost of the emergency call out.
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